dental insurance

Great question! We offer a concierge service for every patient who provides us with their insurance information. Our team will personally verify your benefits on your behalf so you’ll know exactly what’s covered before your visit.

We’ll check your coverage for you! Simply email us directly at concierge@smilestorydentistry.com with:

• Photos of the front and back of your insurance card
• Your date of birth

‍Note: You don’t need to be an established patient or have an appointment scheduled for us to help! We provide this service as a courtesy to save you time and give you clarity about your benefits before you make the decision to visit.

No problem! Just include the following details about the subscriber in the “Additional Comments” box or in your email:

Full name
Gender
Phone number
Email address
Date of birth
Relationship to you
Home address

This helps us confirm benefits quickly and accurately.

For MetLife patients, your Member ID may be your Social Security Number (SSN). If you’re unsure, include it when submitting your information so we can confirm your benefits without delay.

That’s okay—we see many out-of-network patients! As a courtesy, our concierge team will file claims on your behalf so you can still take advantage of any out-of-network benefits your plan provides. We’ll also give you a clear estimate of your coverage and out-of-pocket costs, if any, before starting treatment, so there are no surprises.

You’re not alone—many patients hit their annual maximums before all of their care is completed. If that happens, we’ll work together on a plan that fits your needs and budget. Options include:

• Flexible payment plans to spread costs into smaller, more manageable payments
• Discounted fee-for-service rates through our in-house savings options

‍Remember: Your care should never stop just because your benefits run out. Always be sure to ask your dentist what your options are outside of insurance! We’ll be here to guide you every step of the way.